Please note, we will not be accepting or processing repairs until January 2024.
When sending us jewelry to be repaired, please include your name, phone number, email address and an itemized list of what is in the package. Please read what type of repairs we accept below before sending us your jewelry. You can also call us for more information at 212 431 3825.
Repairs / Mates
For items designed by Ted Muehling, Gabriella Kiss, Lee Hale, Axel Russmeyer or Lynn Nakamura
Repairs generally take 4 weeks.
Send us your jewelry with your name, phone number, email address and an itemized list of what is in the package. Insure the item, and require a signature for the delivery. We will contact you when we receive it to go over costs. Please send via Fedex or UPS, and insure the package the cost of the item.
Ted Muehling attn. Repairs
104 Franklin Street
New York, NY 10013
Repairs include:
Replacing a lost earring
Re-plating
Resizing rings
Replacing earring wires and reinforcing loops
Re-shaping wires
Adjusting lengths on certain necklaces / bracelets
Necklace restringing
Earring Repairs
Always send the full pair of earrings, regardless of if only 1 needs repair, so that we can make sure they match as closely as possible, and check the wires and loops
Earring Mates
Depending on the material and age of the design, we can match an earring that needs a mate. You must send us the earring you have so that we can make sure to match it as closely as possible, and check the wires and loops. The cost will be half the price of the full pair. Stones vary, and we will match them to the best of our ability.
Earring Wires
Earring wires are made of 14k solid gold and may wear over time. New wires can be purchased for replacement. Please mail us the earrings so we can make sure the earring loops are in good condition before replacing the wires.
General Care
Bracelets and necklaces worn daily may need similar care and reinforcement. Pearl and stone necklaces are strung on silk and may need to be restrung periodically.
All plated and oxidized jewelry may wear over time and can be re-plated or re-oxidized as necessary. In general, jewelry can be washed gently with mild soap.
